Courier Business Plan: Get Your Business Off The Ground

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We live in an age where a courier/delivery service is handier than it ever has been. Applications like Swiggy Genie, Porter, Dunzo, and many more have come into play when it comes to innovating deliveries in a local area, and are available in a wide number of cities.

In the digital age, the courier sector is booming. You can appreciate the amount of expansion of the courier company in India if you work in the e-commerce industry. Do you want to start your own business?

This is an excellent opportunity to start your own business. There are other solutions on the market that will provide you with stiff competition. You may start a courier business with a few clever efforts and knowledge of the industry you wish to pursue for your future.

If one wants to open up a delivery service, it needs to be crafted meticulously, while making sure it can compete to a certain level with the preexisting pioneers of the field. For example, a delivery service that allows inter-state couriers to be picked up from home, and does local deliveries aren’t really prominent yet. There may be a number of reasons for this, but innovation is figuring out what’s not happened yet.

Courier Market in India

With major corporations entering and extending networks in the industry, India is becoming an important market for both local and international shipping. For enterprises to be substantially aligned with market trends and dynamics, ingenuity has become a crucial driving force. In 2018, India had a significant increase in parcel volumes, which increased by 21% year on year to 2.5 billion. In 2018, global package output increased to 87 billion, up from 74 billion in 2017.

The market for Courier, Express, and Parcel (CEP) in India is expected to develop at a CAGR of more than 10.5 per cent, owing to the rise of e-commerce, growing internet usage among the general public, and the latest technological advancements in the industry.

With major corporations joining and extending networks in the industry, India has become an important market for both local and international shipping. For enterprises to be properly aligned with market trends and dynamics, innovation has become a crucial influencing force.

The Business Plan for your Courier Business

Executive Summary

Your executive summary serves as an introduction to your business plan, but it is usually written last because it summarises each major part.

The purpose of your Executive Summary is to grab the reader’s attention rapidly. Tell them what kind of courier service you run and what your current situation is. Are you a startup, a growing courier company, or the owner of a network of courier companies, for example?

Next, give an outline of each of your plan’s future components. Give a quick outline of the industry, for example. Discuss the sort of courier service you run.

Identify your immediate rivals in detail. Provide an overview of your target market. Give an overview of your marketing strategy. Determine who the most important individuals on your team are. Also, provide an outline of your financial strategy.

Market Analysis

In India, e-commerce has revolutionized the way people conduct businesses. From USD 38.5 bn in 2017, the Indian internet business market is expected to grow to USD 200 billion by 2026. The implementation of the country’s Digital India plan is one of the primary factors contributing to the e-commerce sector’s rapid expansion.

One of the key drivers of industry expansion in e-commerce. India is one of the top three fastest-growing markets for parcel delivery, because of rapid growth in its online/e-commerce business, higher levels of additional cash, and increased internet access.

Keeping service quality consistent while keeping spending under control is a challenge for all industry competitors. Given the ongoing advancement of internet business and the fact that developing one’s own system is prohibitively expensive, more businesses are expected to emerge in the market as a result of weight on cost reduction. The growing importance and demand for last-mile transportation are forcing market behemoths to think more imaginatively about how they run their businesses.

Competitor Analysis

By the beginning of 2019, India’s entire CEP market was worth USD 4.29 billion, with the domestic market accounting for the lion’s share. By the beginning of 2019, the domestic CEP market had earned USD 3.14 billion in sales, accounting for roughly 73 per cent of the entire income generated by the Indian CEP business.

The international CEP market is very competitive, with only a few competitors controlling the majority of the market. The market is fragmented, but it is likely to increase in the next years. The main characters FedEx Express, DHL Express, E-com Express, Ekart Logistics, Blue Dart, Delhivery, Amazon Transportation Services, and Aramex are among the top Indian industry companies that significantly contribute to the industry’s expansion.

The Indian Postal Service has switched its attention away from letter delivery and has discovered that delivering e-commerce parcels is more profitable. In remote regions, Indian post has a large reach and reliable accessibility.

Setting Rates

You might wish to spend some time researching your rivals. In your area, what is the average rate for a particular courier service? Depending on the business norms, just how much must you ask for luxury services? These inquiries can help you make more informed pricing selections.

Once you’ve established a pricing system, make it visible and easy to understand for your clients. If you utilize a contractual or billing process, make sure your customers are aware of exactly how much they owe and that there are no unwelcome surprises. Everything from operational and coverage costs to the price of petrol and shipment should be included. Each of these elements has an impact on your bottom line.

Setting up or Leasing a Logistics Company

The transportation of goods necessitates the use of a mode of transportation. Because the size and weight of consignments can vary, courier companies prefer roomy cars. Freight trucks, lorries, light trucks, motorcycles, and tempos are examples of transportation vehicles.

Depending on your business model’s current state, you will require a combination of the aforementioned vehicles. Along with this, you will require weighing/accounting technology which is corrected for each of these modes of transportation. Of course, you will need a garage to secure all your vehicles, preferably near your office site.

Product & Service

You will collect and distribute items and products via a courier service. The cost of a courier company is determined by the location and dimensions of the item or cargo.

Your courier business can specialize in a variety of areas, including envelopes, large and small items, or a mixture of the two. You might also choose a reputable courier service operator to outsource your transportation business concept.

Subcontracting, on the other hand, limits your profitability. Contemplate launching your courier service completely and hiring other partners to do shipments on a revenue-sharing basis if you’re seeking the most profitable delivery business ideas. This allows you the opportunity to focus on administration and sales.

Labour Requirements

Labour is completely dependent on your business model, the type of vehicles you’re using, etc. If you’re doing inter-state shipping or international, you need to have employees in those regions where the recipient is. In case it’s a local service, you can hire people to deliver packages on bikes, vans, etc. Their fixed pay may be complemented by tips from the recipients or senders.

Securing Insurance Coverage

It’s crucial to remember as a new transportation company that you are responsible for the products you guarantee to bring. This could be as basic as a paper folder in some cases, but other contracts could entail enormous cargo or valuable and expensive goods.

Recognizing your private and organizational obligations is critical to your fresh organization’s survival. You should get the greatest health insurance for the sorts of delivery operations you provide to assist minimize any prospective complications.

You may have to consider on a micro-level when it comes to adequate coverage. This implies that you spend the time necessary to get adequately insured:

  1. Your staff or drivers
  2. Your fleet’s automobiles
  3. In-transit freight and commodities
  4. Transportation hardware for business

You can not only secure your business assets, but you can also establish client confidence and commitment in the case of a crash by obtaining the appropriate healthcare insurance.

Machinery/Equipment involved

Except for accounting and management software, the only other types of equipment required are along the lines of vehicles and labor. You don’t need to have an intricate set up either for a business like courier services long as the management and accounting are good enough.

Registration and License

  1. Choosing a name and registering the courier service
    The next critical step is to choose a business name, which must then be registered under the Companies Act of 2013. The delivery business can be set up as a single owner, a partnership, a private or public limited company, an LLC, and so on.
  2. Registration for the Goods and Services Tax (GST) and the Service Tax. To be recognized as a legal entity or supplier of goods and services, business owners must submit a request for GST and Service Tax compliance after completing the firm registration.

Build a courier track app or website

While developing a website is an important step, some people may believe it is out of their grasp due to a lack of website-building skills. While this was a valid concern in 2015, web tech has advanced significantly in recent years, making the lives of smaller business owners much easier.

The following are the key reasons why you should not put off developing your website:

  • Websites are required for any reputable business. When it comes to getting your business online, it doesn’t matter what size or industry you’re in.
  • Online networking profiles, such as Facebook pages or LinkedIn company profiles, are not a substitute for having your own website.
  • Website builders, such as Wix have simplified the process of constructing a basic website. To build a webpage that you can be pleased with, you don’t need to hire a web design company or developer.

Public Relations, Marketing, and Branding

Include your social media accounts in your branding and marketing strategy so that people can find you and see what you’ve been up to on the internet. Maintaining your social media presence is also critical.

Consumers are irritated with accounts that haven’t been updated in days or even weeks. If you don’t appear to be active online, many clients will assume you’re closed.

Discover your Unique Selling Proposition (USP)

A unique selling proposition is crucial, but it’s also notoriously tough to come by. It is a one-of-a-kind quality, service, or product that only you will bring to market, as the name implies. Anything that will stand your firm apart and assist you to achieve out to additional customers while also solidifying your client base.

Set up a phone system for your business:

Getting a business cell is one of the most effective strategies to keep your work and home life distinct and confidential. That isn’t the only advantage; it also aids in the automation of your organization, provides respectability to your company, and makes it a lot easier for prospective clients to locate and reach you.

Financial Analysis

Naturally, you’ll need to create a pricing model so that consumers may decide to choose whether or not to employ your offerings. Before you start, conduct some research on your local competition to have a better understanding of what you should be charging. If you offer same-day delivery, it will obviously cost you extra, therefore you should adjust your costs correspondingly.

You must include in all costs when determining the price of your services. No stone should be left unturned when it comes to the cost of gasoline or automobile upkeep. Most new firms struggle with cash flow, therefore it’s critical to estimate your first year’s earnings, which should be clearly documented in your marketing strategy. In this manner, you’ll be able to figure out how many tasks and jobs you’ll need to finish in order to make up your expenditures and generate revenue.

Types of Courier Business

So many worldwide transporters will undoubtedly assist companies searching for storage, transportation, and warehouse logistic services. When it comes to courier services, there is a requirement for versatility and variety, which is why a service provider will need to offer more than one sort of service. While some couriers specialize in providing a single type of service to a given location, others specialize in many services and can deliver to a range of locations both locally and globally.

  1. International Courier Service- A courier service that transports goods or documents from one country to another is known as an overseas delivery service. The service provider’s job is to make sure that the most efficient mode of transportation (air, sea, or land) is used for the delivery.
  2. Same-day express courier service is a solution that is offered to individuals who require a last-minute or urgent shipment to be sent and collected on the same day. This service is quite prevalent in large cities, particularly for the transportation of vital documents.
  3. Overnight courier service – this is ideal if you need products delivered the next day or within a specific time. The items are normally delivered late at night or early the next morning by the courier company.
  4. Pallet courier service — this is a solution that delivers products on pallets safely and quickly. This solution assists clients in meeting tight delivery timeframes at a reasonable cost.
  5. Warehousing service – this is a service that allows businesses to have more control over their inventory and operations. This type of service will include managed storage solutions, pick, pack, and dispatch services, as well as storing monitoring so you can keep records of your company and its inventory.

Importance of Giving Proof Of Delivery

Proof of delivery (or POD) is a type of transportation notice that verifies that the consignee received the correct goods. When a shopper tries to return a product or make a damage claim, they use this certificate, also known as a bill of verification.

The most basic type of POD is when the delivery guy collects a signature from the consignee along with the date and time the shipment was delivered. The patient’s location and a summary of the shipment or items should be included in the POD.


You’ll be well on your way to launching a profitable new courier service if you follow the procedures indicated above. Try to imagine the future potential for your firm and strategies to expand as you get began.

Being a businessman is not only career advancement, but it also provides substantial prospects for personal progress and improvement. We hope that by following through and using the methods stated in this post, you’ll build a greater company and social mentality that will carry you through each struggle and triumph.

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